Legal

Privacy

Last updated 19 September 2026

This describes what Builder Industries actually does with your data. Where we do not know something, or do not hold something, it says so — the same rule the rest of the platform runs on.

What we collect

Your account

Your name and email address. A phone number if you choose to sign in with one. We do not store a password, because there isn't one — sign-in is a link or a one-time code, and the code is stored only as a hash.

Your organization

Its name, the kind of entity it is, and its country. This is what other companies see when you contact them.

What you build

Programmes, decomposition, target markets, shortlisted partners, RFQs, expo listings and anything you write into them. Your programme is private to your organization until you publish a listing or send a request.

Ordinary server logs

IP address, request path and timing, kept for operations and security.

Identity verification — what we deliberately do not hold

Verification is performed by Authpermit. When you verify, you are taken to Authpermit and your identity documents and any liveness capture go to them directly. They never pass through Builder Industries. We receive and store the outcome — verified, rejected, or still pending — and a session reference. We do not receive your passport, your identity card, or your photograph.

Who else processes your data

Only when the relevant feature is switched on for this deployment, and only the data that feature needs:

Authpermit

Identity and business verification (eKYC/KYB).

Telenaas

Chat, calls, video meetings and telephone calls with partners. All real-time media on this platform is theirs; we operate none of our own.

Other first-party platforms

TariffAPIs, Ceta Traders, GuiderMaps, Malaleem, Mail and Number, Burmeel, Actionable Sales and Jobmattic — each used only for the feature it backs. The integrations page lists exactly what is configured on this deployment.

Patent offices and web search

If the Research stage is configured, your search terms — which you can see and edit before searching — go to PatentsView, the European Patent Office, and a web search provider.

Email delivery

Your email address, to send you a sign-in link or code.

Companies in the directory

The directory holds information about businesses, gathered from named public sources — company registries, trade statistics, and the like. Each record carries the source it came from, and the platform refuses to store or show anything a source's licence does not permit. Aggregate statistics are never attributed to a named company.

If a record about your business is wrong, or you want it removed, write to us and say which record and why.

How long we keep it

Account and programme data for as long as your organization exists, and then for as long as we are legally required to. Sign-in tokens expire in minutes and are deleted once used. Server logs are kept for a limited operational period.

Your rights

If you are in the UK or the EU, you have the right to access, correct, export or erase your personal data, to object to processing, and to complain to your supervisory authority. Ask us and we will do it — we do not require a particular form of words.

Contact

Write to privacy@builderindustries.com.

This page describes the platform's behaviour. It is not legal advice, and it has not yet been reviewed by a lawyer — if you are relying on it commercially, say so and we will get it reviewed.